999 login Privacy Policy
When you use the 999 login platform, this policy explains in full how your personal information is collected, what it is used for, and how securely it is kept.
This Privacy Policy ("Policy") applies to the handling of personal information between the 999 login platform ("Platform", "we", "our") and its users ("you", "your"). Along with this Policy, please also read our Terms and Conditions, as both documents together form the basis of our service. By using the Platform, you are considered to have accepted the terms of this Policy.
1. Scope of Data Collection
For the purpose of account registration and service delivery on the 999 login platform, we collect the following types of information:
1.1 Information You Provide Directly
- Full name, date of birth, and national identity card details
- Mobile number and email address
- Username and password set for your account
- Mobile banking details for transactions (bKash, Nagad, Rocket, Upay — only the necessary parts)
- Documents submitted for identity verification
1.2 Automatically Collected Information
- IP address, device type, and operating system
- Browser version and language settings
- Log data related to platform access times and sessions
- Information obtained through cookies and similar tracking technologies
1.3 Information Received from Third Parties
When required for identity verification or fraud prevention, we may collect relevant information from trusted third-party sources. Applicable laws are followed in such cases.
2. Purpose of Data Use
Collected information is used only for the following legitimate purposes:
- Account management: Creating, verifying, and maintaining your 999 login account.
- Transaction processing: Completing deposit and withdrawal activities securely.
- Customer support: Responding to your queries and resolving issues via live chat or email.
- Security and fraud prevention: Identifying unauthorised access, suspicious transactions, and account misuse.
- Legal obligations: Complying with applicable laws, regulations, and regulatory authority directives.
- Service improvement: Conducting analysis to improve platform performance and the user experience.
- Communications: Sending important updates, policy changes, or promotional messages (subject to your consent).
3. Disclosure and Sharing of Information
Except in the specific circumstances listed below, 999 login does not share any personal information with third parties:
3.1 Service Providers
We work with trusted service providers for payment processing, identity verification, and technical services. These organisations receive only the information needed for their specific task, and we have privacy agreements in place with them.
3.2 Legal Obligations
Disclosure of information may be legally required in response to a court order, legal process, or a valid request from a government authority. In such cases, we provide only the minimum information necessary.
3.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify you in a timely manner in such circumstances.
3.4 For Protection Purposes
Limited information may be disclosed if necessary to protect the security of the platform or the rights of other users.
4. Cookies and Tracking Technologies
The 999 login platform uses cookies and similar technologies. Cookies are small text files stored on your device.
4.1 Types of Cookies
- Essential cookies: For maintaining login sessions and keeping core functionality running. The platform cannot function properly without these cookies.
- Functional cookies: For remembering your preferred language, settings, and past preferences.
- Analytics cookies: For collecting platform usage statistics to help improve the service.
4.2 Cookie Controls
You can disable cookies at any time from your browser settings. Please note, however, that disabling essential cookies will prevent you from using certain features of the platform.
5. Data Retention and Duration
We retain your information only for as long as necessary — while your account is active and to meet legal obligations.
- Even after account closure, transaction and identity records may be kept for a specified period as required by applicable law.
- Customer support communication history is retained for a limited period.
- Cookie data is deleted when a session ends or upon reaching its set expiry.
- Once the retention period ends, information is securely deleted or anonymised.
6. Data Security Measures
999 login uses industry-standard technology to protect your personal and financial information.
6.1 Technical Security
- All data transfers are secured with SSL encryption.
- Sensitive information is stored in encrypted form.
- Regular security reviews and vulnerability assessments are conducted.
- Multi-layer verification is in place to prevent unauthorised access to accounts.
6.2 Administrative Security
- Staff access to personal information is limited on a need-to-know basis.
- Regular staff training on data protection.
- Confidentiality agreements are mandatory with third-party service providers.
7. User Rights
You have the following rights regarding your personal information:
7.1 Right to Access
You may request details of what information we hold about you. We will provide that information within a reasonable time.
7.2 Right to Rectification
If there is any error or inaccuracy in your information, you may request a correction. You can also update basic information yourself from the account profile section.
7.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
7.4 Right to Object to Processing
You may opt out of receiving marketing communications at any time. We action such requests promptly.
7.5 Right to Data Portability
You may request your personal information in a commonly readable format.
To exercise these rights or for any queries, please contact us. For common questions, read our FAQ section, where answers to general questions about accounts and information can be found.
8. Protection of Minors
The 999 login platform is strictly for persons aged 21 and above. We do not knowingly collect information from any minor. Age is verified at registration, and additional verification may be requested in suspicious cases.
If we become aware that a minor's information has been collected, we will delete it immediately and close the relevant account.
9. International Data Transfers
To deliver our services, information may sometimes be processed on servers located outside Bangladesh. For such transfers, we ensure that:
- The receiving party maintains adequate data protection measures.
- The necessary agreements or legal arrangements for data transfer are in place.
- Information is handled in a manner consistent with the standards of this Policy.
10. Changes to the Policy
This Privacy Policy may be revised due to service improvements, legal changes, or business requirements. For significant changes, we will:
- Update the "Last updated" date at the top of the page.
- Send a notification to your registered email or mobile number.
- Show a summary of the changes when you log in to the platform.
Continued use of the platform after any changes will be considered acceptance of the updated Policy. We therefore recommend checking this page regularly.
11. Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, please get in touch with us. Our team is available 24/7 in both Bengali and English.
To learn more about us, visit our About Us page, where the 999 login platform's background and values are described in detail.